Tynetec Reach Alarm Plus GSM Unit with Personal Touch Pendant


The Tynetec Reach Plus GSM At-Home Alarm is an innovative alarm unit that allows someone who is vulnerable to call for help. The user can do so manually by activating the built-in call button, or remotely via a Touch Personal Radio Pendant.

The Pendant is worn on the person to allow an emergency alarm call to be made from anywhere in or around the home, simply by pressing the button once.

The unit doesn't require a fixed telephone line, meaning that it can be installed with ease and simplicity. By using a mobile phone SIM card, the unit can be set to make automated calls to the landline or mobile phones of family, carers or a professional monitoring centre.

The alarm unit can be combined with up to 32 environmental or personal wellbeing peripherals, to provide a bespoke care package to meet almost any person's individual care needs. No monthly service charge is required once you have purchased your equipment.

Please note that this product does not come with a SIM card, which must be bought separately.

We recommend you take out a suitable SIM-only mobile contract with a minimum of 500 call minutes, 200 texts and 250Mb of data allowances per month. The product requires a standard sized SIM card and we suggest you choose a provider who offers good network coverage in your area.

We’ve partnered with cable.co.uk, the leading independent website which allows you to easily compare suitable deals – you can access their service by clicking here.

We also recommend professional installation of this product. Please take advantage of our fixed-price installation service by ticking the box for installation in your shopping basket.

Additional Features to the Reach Alarm and Reach Plus Alarm Units:

  • Real-time clock
  • Internal memory to store 10,000 events
  • 3 daily activity monitoring periods
  • Inactivity pre-alarm alert
  • 3 daily trigger activity windows
  • 16 user recordable messages
  • 8 daily/weekly/monthly reminders
  • Lone worker mode
  • ‘I’m OK’ mode – alerts carer or family member that the client doesn’t require a call
  • GSM module for communication over mobile networks
  • Reassurance and voice communication without the need for a landline
  • Remote call initiation
  • Local carer SMS alerts and text cancellation feature, from any mobile phone
  • 24 month warranty
Technical Information
  • Power:
        Mains-powered with in-built battery backup
  • 4 hardwired inputs and 1 hardwired output
  • USB data communications port
  • Telephone line failure alert
  • Mains supply failure alert
  • Dimensions:
        150mm x 200mm x 55mm
Delivery & Installation


Standard UK delivery is £4.50 inc. VAT (£3.75 ex. VAT). We work very hard to deliver your order promptly and will aim to deliver all items within 3 working days, if you are within the UK.

Delays do sometimes occur due to unforeseen circumstances, so if for some reason your parcel hasn't arrived within 7 working days, please contact us via email on [email protected].


Do you need some help with your product? To give you the best support possible, fill in the form on the next page and we’ll be in touch within 1 working day to help you out.

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If you need help installing this product, please contact us via email on [email protected].


Q: I have a question that's not answered below. What should I do?

A: If you have a question, please click here to get in touch. We'll be happy to answer any queries you may have. 

Q. Can I change the batteries myself?

A. No. Batteries must be changed by the manufacturer.

Q. Does this product require specialist installation?

A. No. However we do recommend the use of our professional installation service. Please take advantage of our fixed-price installation service by ticking the box for installation in your shopping basket.

A brand new Tynetec App is now available called 'Tynetec on Demand' for iPhone and Android users. This app provides instant support 24/7 with some great video training material to make sure you can get the most out of your product and all of its features. Download it now on the Apple Store or Google Play. 

£375.80 Inc. VAT £313.17 Ex. VAT

This product is eligible for 0% VAT

Product code: TTZSA680-1

Availability: In stock

Warranty: 12 months

Share this product


Nice pendant

I like the pendant and the fact that you can wear it different ways and different colours. Looks much nicer than the red button ones. Button is easy to press and clicks nicely.

Review by Rachael in Ashley

The expert's opinion

By Clive Noak

Director, Protelhealth Limited

Expert rating 4

The below expert review is for the Tynetec Reach Plus Alarm.

This is a very well thought-out and designed product that will appeal to all customers in need of generating an alert/alarm to be received by someone else, e.g. family member, friend, carer or monitoring centre (or a mixture of all these persons).


What’s in the box

  • Reach Plus Alarm Unit
  • Mains cable (Power Lead)
  • Telephone connection cable (Telecom lead)
  • Stand + Screw
  • Connector Cover
  • Touch Pendant
  • Touch Pendant Wearing Kit
  • User and Installation Guide

What we liked about the device

  • Unlike many such devices, it would sit comfortably in a home without drawing attention to itself or targeting its user as being someone vulnerable, e.g. the acceptability of the fashionable pendant design.
  • The inclusion of the pendant within the kit and its associated “wearing kit”.
  • The comprehensive and easy-to-use “User & Installation Guide”.
  • The very positive feedback from the installers as to how easy the product is to install, its robustness and acceptance by end users.

Things to watch out for

  • Need to be careful that wires are not trapped by the securing screw when attaching the Connector Cover or Stand.
  • There are no trouble-shooting instructions within the “User & Installation Guide”.
  • The importance of effective Broadband Filters, if broadband is available within the home.

Design/ease of use

All aspects of the product are well presented in effective, sturdy packaging, with everything except the screw for attaching the Stand being easy to find (this is hidden in plain sight, being safely secured within the plastic moulding of the packaging).

The “User & Installation Guide” is really well designed with the DIY person in mind, as it is colour coded with the parts of the product, e.g. the mains cable connection has a blue dot on it that lines up with the blue colour on the alarm/receiving unit, which is described in the “User & Installation Guide” in the same colour.

Although it would be best to have this unit installed by a professional installer, especially if it is to be linked to a monitoring centre, without any prior experience I did have it set up and generating alerts to my mobile phone within 15 minutes. Therefore, the device is easy to install and intuitive; especially as once connected to the mains it tells you what you are doing wrong.

John has installed many of these devices himself and trained many others to do this and has always been impressed by the quality of the materials and their durability.

Functions available

The range of functions available of the Reach Plus Unit, as outlined in the product description, which are in addition to those of the more basic Reach Unit, i.e:

  • Horizontal, vertical and wall-mounted installation options    
  • Stand with cable management                    
  • Intruder alarm capability
  • Away mode
  • Large, illuminated call button                       
  • Memory for up to 32 sensors
  • Illuminated function buttons                         
  • Speakerphone mode
  • Front panel LED light showing the unit's status                   
  • 5 volume levels
  • Low battery reporting         
  • Voice reassurance messages – these can be recorded by family members or carers
  • 12 or 24 hour monitoring mode    

These functions make this a very impressive offering and one that is very scalable according to the needs of the individual, e.g. ability to accommodate up to 32 sensors.

During my attempts at installation, I was encouraged by the fact that I triggered a number of the built in alerts, such as the telephone line failure alert and the mains supply failure alert, which confirmed to me that they both work and are really annoying until you do something about them!

From the installers perspective, John had nothing but praise regarding the functional ability of the product, its reliability and general ease of use. The only criticism he had received from users was that the lights on the front of the device, that alert if there is a problem or highlight the red communication button, can at times be too bright at night and are not dimmable, although they can be programmed to be switched off.

Value for money

At its current price of £187.97 (excluding VAT) and a 24 month warranty, this product represents tremendous value for money (£0.26 per day over 24 months), especially as it is expected to last much longer than two years.

Installation would be an extra cost, but one highly recommended if a monitoring centre and or additional sensors are to be incorporated.

Year Published: 2015

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