trueCall Memory Card

Description

A trueCall Call Recorder memory card allows you to make audio recordings of some or all of your phone calls on your trueCall devices. It also allows you to save any important answering machine messages.

trueCall Call Recorder is an SD Card - the same sort of memory card that is used in many digital cameras. It comes with trueCall Message Centre software that allows you to copy your call recordings and messages to your PC. Here, you can store, annotate and manage all of your recordings.

There are many reasons why you might want to record a phone call. For example, if you have bought something over the phone, it is easier to resolve disputes over ‘who said what to who, and when’. It can also be useful if you need evidence showing conversations you have had in the event of a dispute or harassment.

Features:

  • Record 70 or 140 hours of calls
  • Archive calls to your PC
  • Comes with USB/SD card adaptor (for use when a PC doesn’t have an SD card slot)
  • 24 month warranty
Technical Information

Colour Blue
Product dimensions 3 x 2.5 cm
Product weight 100gm (incl adaptor and manual)
Included in box SD card, USB adaptor, manual
Packaging SD card, USB adaptor, manual in a plastic bag - 14 x 22 cm
Guarantee 2 years / Return unit for repair or replacement
EAN barcode 5060170910085

Delivery & Installation

Delivery

Standard UK delivery is £4.50 inc. VAT (£3.75 ex. VAT). We work very hard to deliver your order promptly and will aim to deliver all items within 3 working days, if you are within the UK.

Delays do sometimes occur due to unforeseen circumstances, so if for some reason your parcel hasn't arrived within 7 working days, please contact us via email on [email protected].

 

Support
Do you need some help with your product? To give you the best support possible, fill in the form on the next page and we’ll be in touch within 1 working day to help you out.

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Installation

This product does not require installation.

FAQs

Q: I have a question that's not answered below. What should I do?

A: If you have a question, please click here to get in touch. We'll be happy to answer any queries you may have. 

Q: Why would I need a memory card with my trueCall?

A: A memory card will allow you to make audio recordings of some or all of your phone calls on your trueCall devices. It also allows you to save any important answering machine messages.

This will allow you to take advantage of the trueCall Message Centre software which will allow you to copy your call recordings and messages to your PC. Here, you can store, annotate and manage all of your recordings.

There are many reasons why you might want to record a phone call. For example, if you have bought something over the phone, it is easier to resolve disputes over ‘who said what to who, and when’. It can also be useful if you need evidence showing conversations you have had in the event of a dispute or harassment.

£24.98 Inc. VAT

Product code: TCMC

Availability: In stock

Warranty: 24 months

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Reviews
The expert's opinion

By Anava Baruch

MD, Design for Independence Ltd.

Expert rating 4

I was very impressed with the trueCall system. Although it is aimed at people who are visually impaired, it can support and protect any vulnerable person who lives on their own.


What I liked about the device

  • It allows the user to fully control and manage all landline calls like no other system: identifying numbers you would like to talk to; blocking numbers and people you wish to avoid speaking to. Other callers will be screened efficiently, allowing the user to make a decision before the line is connected. Settings can be changed for night-time screening.
  • Once you set it up, trueCall is very intuitive and can be managed and accessed in three ways: using available pre-setting options; during a call using two buttons (* and #); via the web portal through your phone call history. The manual is available in audio CD and large print, if required. Ongoing managing of calls can be done by a carer or relative via the web portal, if the user is unable to.
  • If you have a memory card, you can record calls and access the information later. This can also be accessed by your carers and relatives, if your memory is not as it used to be.
     

Things to watch out for

  • Initial setting requires access to a computer and remembering step sequence or retention of large amounts of information during setup.
  • The serial number providing the code to access the set-up menu from your handset is on a small sticker at the back of the device. The number is printed in Braille on the device. However, if you have a visual impairment you will struggle to read the numbers without a magnifying glass.
  • Non-battery operated device.
     

Design/ease of use

The device is small and looks smart. There is only one main button on the front of the device. You are encouraged to use your phone handset to access the settings and control your calls. I was impressed by how intuitive the operating system is and the way it communicates and supports the user. The design eliminates the need to rely on your vision, making it very user friendly for people with visual impairment/ blindness, however the support it provides can be of value for people with physical impairment and people in early stages of dementia.


Functions available

trueCall Vi is designed for people with visual impairment:

  • trueCall Vi interface is via voice menus rather than through a screen.
  • When you call back messages the control is via your familiar phone handset.
  • trueCall announces the caller using their name rather than a long number.
  • You can record phone calls and so you don’t have to worry about taking notes during the call.
  • Manual is available in large print and audio CD.
  • Serial number is printed in Braille on the back on of the unit.
     

trueCall Vi offers ten possible ways that incoming calls can be managed:

  • Accepting the call if the number is on your 'Star list' (happy to accept the call)
  • Asking the caller to say their name (Whisper) when the number is not indicated as blocked or accepted, so trueCall Vi can announce the call using their name rather than a number.
  • Block with a 'Zap' message - "Please don’t call again"
  • Ask caller to leave a message.
  • Blocking with anonymous caller message.
  • Asking the caller to press a button (Shield) useful for blocking recorded messages.


Value for money

There are other devices available for blocking unwanted calls. Some are slightly cheaper than the trueCall, however no other offers such flexible, easy-to-control and manage systems. All other devices rely of the user vision for use.

I believe the trueCall Vi is affordable and good value for money for the service it provides.

 

Anava Baruch - Design for Independence: a leading private Occupational Therapy service.