Synapptic Diamond-5 Phone and Software Accessibility for the Visually Impaired


Do you have sight loss and want just one device to help you with your everyday tasks?

Do you want the freedom to manage tasks yourself, even if your sight changes?

The Diamond-5 Standard Phone is an Android Smartphone that comes with Synapptic software pre-installed and ready to use straight out-of-the-box.

Synapptic Software is an award-winning, all-in-one package for people with sight loss and makes using an Android smartphone so intuitive to use, because of its clear, simple menus and easy navigation features.


Is the Diamond-5 suitable for all levels of sight loss?

Yes, the Diamond-5 is suitable to use, whether you’re blind or partially sighted. What’s more, it includes human-sounding speech and magnification on every screen, so it can evolve with you, even if your sight changes. And because it includes all the features you need for your everyday tasks, there’s no need to buy separate devices to help you remain independent.


Do I need to have used technology before?

No. It’s ideal if you’re a novice when it comes to technology, or lack the confidence to give it a try. But even if you do have some previous experience, you may find it difficult to use accessibility on other devices and just need a product that’s more intuitive to use.



Some key features include:

  • A 5" Android Smartphone with an ultra-bright, high contrast touchscreen
  • Adjustable magnification and colours on all screens, together with speech output
  • Bigger screen size, combined with a super high-quality 13 mega-pixel camera, makes this an ideal phone for low vision users
  • An in-built digital magnifier makes it easy to magnify menus, timetables or food labels when you're out and about. Magnify images and text up to x20 times!
  • An in-built Reading Machine means you can photograph and read any written text, which you can then translate into speech, or save as a document to be read or spoken out later
  • Superior quality photos and excellent accuracy when reading books, or magnifying text when you’re out and about!
  • Web browser so you can surf the internet easily
  • Make and receive phone calls or send and receive text messages
  • Play music/book MP3s and listen to internet radio stations
  • Watch Freeview digital TV stations and access BBC iPlayer for TV and radio
  • Includes one hour of free telephone training, two years of free Software Updates and free lifetime UK-based technical support.
Technical Information
  • Samsung Galaxy J5 (2016)
  • SIM free / unlocked (works with all networks)
  • Phone size: 145.8 x 72.3 x 8.1 mm (5.74 x 2.85 x 0.32 inches)
  • Weight: 159g (5.61 oz)
  • Screen size (diagonal, corner to corner): 5.2 inches
  • Screen technology: Super AMOLED
  • Camera: 13 Mega Pixel with flash rear, 5 Mega Pixel front
  • Android OS: Version 6.0.1
  • Memory: 16GB storage (expandable via SD Card by 256GB), 2GB RAM
  • Processor: Quad core, 1.2GHz
  • Battery: 3100mAh
  • Talk time: Up to 18 hours
  • Standby time: Up to 370 hours
  • Connectivity: Wifi, 3G, 4G, Bluetooth, PC Sync
  • GPS
  • Standard 3.5mm Headphone socket
  • Video magnification: 20x

Please note: All phones come with a free pay-as-you-go SIM card, mobile number and £5 call, text and Internet credit. This phone works with Pay-As-You-Go or contract SIM cards from all major networks, including EE, Vodaphone, O2, 3, Virgin Mobile, T-Mobile, GiffGaff, Tesco Mobile and Asda Mobile. 

Delivery & Installation


Standard UK delivery is £4.50 inc. VAT (£3.75 ex. VAT). We work very hard to deliver your order promptly and will aim to deliver all items within 3 working days, if you are within the UK.

Delays do sometimes occur due to unforeseen circumstances, so if for some reason your parcel hasn't arrived within 7 working days, please contact us via email on [email protected].


Do you need some help with your product? To give you the best support possible, fill in the form on the next page and we’ll be in touch within 1 working day to help you out.

Click here to fill out the form.



This product does not require installation.


Q: Is there a Trial Version of your product?

A: Yes there is a Trial Version, so that you can try out Synapptic software before you decide to buy it.

Q: What will I need before I can download your Trial Version?

A: If you want to try out the Trial Version, you’ll need an existing Smartphone or Tablet, running Android Version 4 or greater. When we send you your Trial Version, we’ll also send you an Activation Code and instructions on how to download it onto your device.

Q: Will the trial version run out?

A: Yes, the Trial Version will stop working on your device after 14 days from the date you receive it.  If you want to continue using Synapptic, you’ll need to place an order with us. We’ll send you a new Activation Code, which you’ll be asked to enter into your existing device. This should then re-activate your Synapptic software, so that you can continue enjoying all the features you have grown to love!

Q: Will I need an internet connection to use some features?

A: An Internet connection is required to use several Synapptic features, such as Digital TV, BBC iPlayer, Web Browser, Emails, Where Am I, RSS News Feeds, Reading Machine, etc. This can be either through your home Wifi connection or through mobile data on your phone (or a SIM-enabled tablet).

Q: Can I change the way the Main Menu is displayed?

A: The Synapptic Main Menu has two display settings - it can be shown as a grid or as a list. When displayed as a grid, all Main Menu options are shown on one screen and makes selecting any Synapptic feature even quicker!

Q: Can I use other Android apps on my Synapptic phone?

A: Yes. Synapptic includes an App Launcher feature, which allows any installed App to be opened on your phone. If you need voice feedback to navigate the App, Synapptic enables you to easily turn this on by triple-tapping the Home Key, once you’ve launched the App.

Q: Does my Synapptic phone need anti-virus software?

A: Anti-virus software isn't necessary for Synapptic phones because Android runs every app in its own environment, so any other form of harmful software cannot breach it. Google's chief security engineer for Android, Adrian Ludwig, spoke out recently stating that anti-virus software on Android was "Absolutely not needed".

Q: Will I be able to return my order?

A: If you decide that you wish to cancel your order, you can return it to us within 30 days from the date of delivery and we will give you a full refund, excluding postage costs. Refunds will then be paid within 30 days from the date you cancelled your order.

Q: Are there any guarantees with your products?

A: Yes. All our Smartphones come with a one-year Hardware Warranty, so if you have a problem, you can return it to us and we’ll either repair or replace it, free of charge.

Please see our Terms & Conditions for further details.

Q: Do I receive technical support if I order your products?

A: All our products come with free lifetime UK-based technical support, so that if ever you’re stuck, you can get in touch free-of-charge.

Q: How do I book my one-hour training session?

A: When you place your order with us, let us know you want some training and we’ll automatically pass your details to one of our trainers. They will then be in touch with you to arrange a suitable time and date for when you would like your training to take place. Training will be delivered via a landline telephone call. 

Q: Will I get free updates to the software?

A: Each copy of Synapptic purchased includes two years of free Software Updates, so you can benefit from all the latest features Synapptic has to offer. When this expires, further updates can be purchased at just £50 for another two years. (One purchase covers all your Synapptic devices.)

Our updates also include free software transfers from one device to another, so upgrading your device or recovering from a lost device is always simple.

Q: What if I want to use Synapptic on two devices?

A: If you own two devices, such as a Smartphone and a Tablet, you may want to use Synapptic on both. To do this, you’ll need to buy an additional licence. 

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£492.00 Inc. VAT £410.00 Ex. VAT

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Product code: SYD5SP

Availability: In stock

Warranty: 12 months

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I have been using the product for a few weeks. I would just like to say what a wonderful bit of software; I can actually use the phone easily!

Review by Neill

Love it

I have been using the Synapptic Diamond phone for a couple of months now and I love it. Synapptic software has opened up a whole new world to me. I am now exploring taking photos with the camera.

Review by Sandra

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