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Do you have sight loss and just want one device to help you with your everyday tasks? Do you want the freedom to manage tasks yourself, even if your sight changes?
Synapptic Software is an award-winning, all-in-one package for people with sight loss, that works on Android Smartphones and Tablets.
Synapptic is ideal if:
So what are the benefits of using Synapptic software?
Keeping it simple…
Finding your way around easily…
Giving you freedom to manage everyday tasks yourself…
Open up communication with friends and family…
Experience a world of entertainment…
Some key features include:
Standard UK delivery is £4.50 inc. VAT (£3.75 ex. VAT). We work very hard to deliver your order promptly and will aim to deliver all items within 3 working days, if you are within the UK.
Delays do sometimes occur due to unforeseen circumstances, so if for some reason your parcel hasn't arrived within 7 working days, please contact us via email on [email protected].
Support Do you need some help with your product? To give you the best support possible, fill in the form on the next page and we’ll be in touch within 1 working day to help you out.
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This product does not require installation.
Q: Is there a Trial Version of your product?
A: Yes there is a Trial Version, so that you can try out Synapptic software before you decide to buy it.
Q: What will I need before I can download your Trial Version?
A: If you want to try out the Trial Version, you’ll need an existing Smartphone or Tablet, running Android Version 4 or greater. When we send you your Trial Version, we’ll also send you an Activation Code and instructions on how to download it onto your device.
Q: Will the Trial Version run out?
A: Yes, the Trial Version will stop working on your device after 14 days from the date you receive it. If you want to continue using Synapptic, you’ll need to place an order with us. We’ll send you a new Activation Code, which you’ll be asked to enter into your existing device. This should then re-activate your Synapptic software, so that you can continue enjoying all the features you have grown to love!
Q: Will I need an internet connection to use some features?
A: An Internet connection is required to use several Synapptic features, such as Digital TV, BBC iPlayer, Web Browser, Emails, Where Am I, RSS News Feeds, Reading Machine, etc. This can be either through your home Wifi connection or through mobile data on your phone (or a SIM-enabled tablet).
Q: Can I change the way the Main Menu is displayed?
A: The Synapptic Main Menu has two display settings - it can be shown as a grid or as a list. When displayed as a grid, all Main Menu options are shown on one screen and makes selecting any Synapptic feature even quicker!
Q: Can I use other Android apps on my Synapptic phone?
A: Yes. Synapptic includes an App Launcher feature, which allows any installed App to be opened on your phone. If you need voice feedback to navigate the App, Synapptic enables you to easily turn this on by triple tapping the Home Key, once you’ve launched the App.
Q: Will I be able to return my order?
A: If you decide that you wish to cancel your order, you can return it to us within 30 days from the date of delivery and we will give you a full refund, excluding postage costs. Refunds will then be paid within 30 days from the date you cancelled your order.
Q: Are there any guarantees with your products?
A: Yes. All our Smartphones come with a one-year Hardware Warranty, so if you have a problem, you can return it to us and we’ll either repair or replace it, free of charge.
Please see our Terms & Conditions for further details.
Q: Do I receive technical support if I order your products?
A: All our products come with free lifetime UK-based technical support, so that if ever you’re stuck, you can get in touch free-of-charge.
Q: How do I book my one-hour training session?
A: When you place your order with us, let us know you want some training and we’ll automatically pass your details to one of our trainers. They will then be in touch with you to arrange a suitable time and date for when you would like your training to take place. Training will be delivered via a landline telephone call.
Q: Will I get free updates to the software?
A: Each copy of Synapptic purchased includes two years of free Software Updates, so you can benefit from all the latest features Synapptic has to offer. When this expires, further updates can be purchased at just £50 for another two years. (One purchase covers all your Synapptic devices.)
Our updates also include free software transfers from one device to another, so upgrading your device or recovering from a lost device is always simple.
Q: What if I want to use Synapptic on two devices?
A: If you own two devices, such as a Smartphone and a Tablet, you may want to use Synapptic on both. To do this, you’ll need to buy an additional licence.
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