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Knowing who's entering and leaving your loved one’s home when you can't there can be incredibly helpful.
The Netatmo Welcome is a clever indoor security device that uses facial recognition to put names to the faces it sees.
Welcome then sends the names of the people it sees directly to your smartphone. This means that you’ll be notified when your loved one enters or leaves the home, a carer arrives for a visit or even if an unknown person arrives.
In fact, your app will immediately identify who it is, and provide you with a picture and a short video too. You can even see what’s going on live.
What’s more, when Welcome hears an alarm, whether it be a smoke alarm, CO alarm, security alarm or siren, it will send a notification and record a video. This means that you’ll always know when your loved one’s alarm is sounding and you make the decision if help is needed.
But don’t worry, you can customize each person’s privacy settings so that you’ll only be alerted when you want to be. You can simply disable video recordings or notifications for individual people, such as your loved one or family members.
Welcome’s setup is very straightforward: just place the camera indoors, facing your entrance, plug it in, connect it to your loved one’s internet and download the free App. Identify your loved ones with a simple click. That’s it!
Video storage is completely free. No subscription, no contract and no hidden fees. Your videos and identification data will also stay entirely private thanks to Welcome’s local SD card storage. A screenshot of each event is stored for free in the cloud.
Netatmo Welcome is a revolutionary new product to the care market and has won a number of awards including four CES Innovation Awards, an A' Design Award and a Good Design Award.
Standard UK delivery is £4.50 inc. VAT (£3.75 ex. VAT). We work very hard to deliver your order promptly and will aim to deliver all items within 3 working days, if you are within the UK.
Delays do sometimes occur due to unforeseen circumstances, so if for some reason your parcel hasn't arrived within 7 working days, please contact us via email on [email protected].
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This product does not require installation.
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A: If you have a question, please click here to get in touch. We'll be happy to answer any queries you may have.
Q: Where to place Welcome?
A: Ideally Welcome is placed on a table facing the entrance door, where people come and go.
Q: Can I place the camera outside?
A: No, Welcome is an indoor camera only.
Q: How can I access my videos?
A: Your videos can be easily accessed through the Welcome App on your smartphone, tablet or PC/Mac.
Q: Does the camera have a zoom?
A: No. However, the full HD quality images offer exceptional details.
Q: Can I tilt the camera remotely?
A: No. However, the 130° field of view gives you an extra-large view and covers even large rooms.
Q: Are batteries needed for the camera?
A: No, the camera is plugged in.
Q: What happens if there is no internet connection?
A: You receive a notification that there is no internet connection. Welcome still works and records videos. However, Welcome cannot send new videos to the App without internet. Therefore, you will not receive notifications either. Welcome will add all new videos to the App once there is an internet connection again.
Q: Will I receive a notification when the camera has no power?
A: Yes, a notification will be sent to your smartphone.
Q: What is the Ethernet port for?
A: You can connect Welcome with the internet either via Wi-Fi or Ethernet.
Q: How many faces does it recognise?
A: 16 faces.
Q: How does the identification work?
A: In the App, each unknown face has a question mark on it. Click on their face and you can give the person a name and profile.
Q: What happens if someone takes my camera?
A: You will get a notification that Welcome was switched off. If someone takes your Welcome, the person cannot access your data and videos without your Netatmo account details.
Q: Is there an optional cloud recording plan?
A: No, there is no optional cloud recording plan. Welcome can only store videos locally on the included microSD card. This storage is entirely free.
Q: What is stored in the cloud?
A: There is only a screenshot of each video stored for free in the Netatmo cloud. The camera selects a screenshot with the clearest photo of a face. Screenshots are sent through a bank-level encrypted connection to your device.
Q: What is stored on the camera?
A: Identification data and videos are stored locally on the cameras microSD card. Remove the microSD card and the identification data and videos are removed from the camera.
Q: What is stored in the App?
A: No videos, no screenshots and no identification data are stored on the App or on your device. All videos are stored on the camera and sent through an end-to- end encrypted connection to your App. Screenshots are stored in the cloud and sent through a bank-level encrypted connection to your device.
Q: What happens if the SD card is removed?
A: The camera will stop recording when the SD card is removed. Further, all videos and identification data that are stored on the SD card, are removed from the camera.
Q: What happens when the SD card is full?
A: When the SD card is full, the oldest videos will be overwritten with the newest videos.
Q: What is the maximum SD card size I can use for my Welcome?
A: The maximum SD card size that is compatible with Welcome is 32 GB class 10.
Q: How does the camera know someone is “Away”?
A: There are three ways for Welcome to determine if someone is “Away”: 1. In the App, go to your profile and enable Welcome to be assisted by your phone’s location. Once you are more than 100m away from your house you will be considered “Away”. 2. Set a certain duration: when someone is not seen for x hours, the person is considered “Away”.
Q: How does the camera know someone is “Home”?
A: When the camera sees someone, it considers the person is “Home” for the next x hours (as defined in the settings).
Q: Will I get a notification each time someone passes by the camera?
A: No, the camera will send a notification when a person arrives home. You are therefore not notified each time someone passes in front of the camera. Further you can disable notifications for individual people.
Q: How many people can have access to the camera?
A: As many people as you wish can have access to the camera via the App.
Q: How many cameras can I connect to the App?
A: An unlimited number of Welcome cameras.
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