Contact us

We understand that you may have some questions, or even need a bit of support with a product, and we want to be able to give you as much help as we can.

Ultimately, our goal is to give you a quick and comprehensive response and we’ve found that taking your details online is a much quicker and easier way to get you the answers you need!

You can either do this by dropping us an email on [email protected] or filling in our support form, here.

And we'll aim to come back to you within one working day, either by phone or email.

However, should you still wish to call us, you can phone our freephone advice line on 0800 246 1939 (calls are free for UK landlines and mobiles) between 9:00 and 17:30, Monday to Friday. If calling from outside the UK, please call +44 161 974 7189. 

Or you can contact our head office by post, at: Protelhealth Limited, Stockport Business & Innovation Centre, Broadstone Mill, Broadstone Road, Stockport, SK5 7DL, UK.


Please do get in touch with us for free and independent advice on our fantastic range of technology, we'll be happy to guide you through the options available.® is the registered trademark of Protelhealth Limited, a company registered in England, which provides products and services promoting technology for independent living.

We welcome all customer feedback on our range of products, services or this website.